The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 business days after the alleged violation to:
Alexander Mirabella
Municipal Manager, ADA Coordinator
Township of Scotch Plains
430 Park Avenue
Scotch Plains, New Jersey 07076
Grievance Procedure for Americans with Disabilities Act (ADA)
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Township of Scotch Plains, New Jersey (hereinafter, “Scotch Plains” or the “Township”). (The Scotch Plains Personnel Policy governs employment-related complaints of disability discrimination.)
The complaint should be in writing and contain information about the alleged discrimination such as name, address, email address and phone number of complainant, and location, date and description of the problem. Alternative means of filing complaints, such as personal interviews or a recording of the complaint, will be made available for persons with disabilities upon request.
Within approximately 15 business days after receipt of the complaint, [ADA Coordinator’s name] or his/her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within approximately 15 business days of the meeting, [ADA Coordinator’s name] or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant. The response will explain the position of Scotch Plains, the results of his/her investigation, and whenever possible, offer options for substantive resolution of the complaint.
If the response by Mr. Mirabella or his designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 business days after receipt of the response, to the Township Manager or his designee.
Within approximately 15 business days after receipt of the appeal, the Township Manager or his designee will meet with the complainant to discuss the complaint and possible resolutions. Within approximately 15 business day after the meeting, the Township Manager or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. All written complaints received by Mr. Mirabella or his designee, appeals to the Town Administrator or his/her designee, and any written responses from these two offices will be retained by the Township for at least three years.
Please take note that this procedure applies exclusively to ADA compliance concerns about the provision of services, activities, and programs under the jurisdiction of the Township of Scotch Plains. Concerns about the provision of services, activities, and programs of the Scotch Plains-Fanwood Public Schools should be directed to the Board of Education (908-232-6161). Concerns about the provisions of services, activities, and programs of the County of Union should be directed to the County (908-527-4807). Concerns regarding places of public accommodations (businesses that are generally open to the public such as restaurants, movie theaters, grocery stores, and doctors' offices) and commercial facilities (privately owned, nonresidential facilities such as factories, warehouses, or office buildings) should be directed to the United States Department of Justice (800.514.0301 or https://www.ada.gov/complaint/).